International Patient Centre
Services Provided
- 24/7 Helpline and personal assistance
- Language interpretation
- Emergency care or appointment
- Airport transfer by ambulance
- Air evacuation and repatriation
- Medical financial counselling
- Liaison with insurers for payment guarantees
- Payment method advice approved by insurers
- Seamless and responsive insurance payment
Insurance Holders
International and Local Private Medical Insurance: In the event of an emergency or an un-planned inpatient visit, your insurance provider may still provide coverage for your treatment. Travel Insurance: PHH works with hundreds of travel insurance companies either directly or through their medical assistance providers. Insurance and Medical Assistance Companies We Have Direct Billing Contracts With:
- Allianz
- AP Companies Global Solutions Ltd
- Asian Assistance
- Blue Assistance Myanmar (Japanese Medical Desk)
- BUPA International
- Euro – Center Thailand
- Fetia’ assistance
- Henner
- International SOS
- Now Health International
- Pacific Cross Health Insurance Public Company Limited
- Prestige International S Pte Ltd.
- Trails of Indochina
- Ulink Assistance
- Well Be Myanmar
If you would like to confirm that PHSH works with your insurance provider, please check in the next tab for Insurance or contact International Patient Centre (IPC). If you represent a local or international private medical insurance company and would like to add your name to our direct billing list, please let us know.
Different payment method that we can provide;
Direct Billing: Direct billing is when we charge the insurance company directly for the cost of your procedure. Many (not all) of the insurance companies we have contracts with will allow us to do direct billing. Otherwise, you will need to pay for the procedure first (usually with a deposit), and be reimbursed by your insurance company later which is a Self-Claim. In addition, there may be differences in your plan depending on if you are having an Outpatient or Inpatient procedure.
Self-Claim: Patients with any insurance company that we do not have a contract with have to pay upfront for procedure and be reimbursed from the insurance company. Packages: Please note that procedure packages (e.g. Maternity Packages) are only available to Self-Claim patients. These packages are not available with insurance coverage.
For more information, please download full Information for Insurance Patient below.