𝐑𝐨𝐥𝐞𝐬 𝐚𝐧𝐝 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 :

• To assist the Customer Service Manager in providing customer care.
• To collect customer-related information (such as customer feedback, suggestions, complaints, and requirements) by continuous monitoring and report back to the Customer Service Manager.
• To liaise with any unsatisfied customer together with the Customer Service Manager.
• To do monitoring and measurement of customer satisfaction continually in all service touch-point areas.
• To communicate directly with customers for conducting OPD and IPD customer Satisfaction Surveys.
• To make effective arrangements for communicating with customers in means of service, inquiries, and information by assisting the Customer Relation Manager.
• To provide the occasional aftercare service to the customers when necessary.
• To perform room orientation for any inquiries from patients and for admission-related processes.

𝐉𝐨𝐛 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:

• Any Graduate
• Good Interpersonal Communication Skills.
• Ability to solve customer complaint.
• At least 1 year working experience.

Please send your CV along with any relevant documents to 𝐡𝐫@𝐩𝐮𝐧𝐡𝐥𝐚𝐢𝐧𝐠𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐬.𝐜𝐨𝐦.